Anana Consultancy Services

It’s all too easy for large organisations to become inwardly focused and departmentalised. But to achieve continual improvements in efficiency and productivity you need to encourage your people to look beyond doing what they’ve always done.

Anana has many years of experience in creating forward-thinking customer engagement solutions for major retailers, banks, and telecommunications companies. As such we are able to offer independent, impartial advice based on the very latest industry best practice.

Knowledge is power
It’s true what they say: experience really is a great teacher. But learning from someone else’s experience is far less painful and much more cost effective. Anana’s extensive knowledge of vertical markets means you don’t have to depend on trial and error to create a best practice customer experience environment. You can rely on our knowledge every step of the way.

Putting ‘best practice’ into practice
Our service begins with a thorough analysis of your existing customer engagement strategy and how it impacts every department involved in delivering it. We will work with you to define and plan the best way forward. Then, help you get buy in from everyone involved and manage its implementation. Ensuring you have a best practice solution that works across all departments and all channels, from high street and telephone, to SMS and social media.

 

Related case studies 

See how we helped these businesses surpass their targets with our Omnimodal approach 

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