Excellent customer experience is all about personal service. However, with many households sharing telephone numbers and email addresses, it’s not always easy to distinguish one customer from another. Or at least that used to be the case.
Our Identify & Verify (ID&V) solution automatically presents your agent with a list of names associated with the telephone number or email address, making it simple to allocate an interaction to the correct customer record.
Never ask the same question twice
Once a customer’s identity has been verified, there is no need to go through the process again. If they need to be transferred to another agent, or department, all the information needed to confirm their identity is at the agent’s fingertips. So, your customers receive a faster, more efficient service and your agents can handle more interactions - in less time.
Anana’s ID&V Module has enabled us to provide much higher levels of personal service and dramatically reduced our enquiry handling times
To find out how we can help you transform your customer experience, simply fill in your details below.