Anana Mission Control

An industry first, Anana Mission Control allows users to add and configure customer journeys independently, immediately and safely without IT support.

One thing all large organisations have in common is that the IT department is constantly busy. Unique to Anana, Mission Control empowers the user to make their own changes, in real time through an intuitive web based interface.

Exclusively available from Anana

Developed by Anana exclusively for Anana customers, Anana Mission Control is the most powerful self-configuration solution on the market.

 Fast and flexible

Anana Mission Control allows authorised users to configure voice, email, web chat, SMS and social media, in a matter of minutes. Enabling them to make instant changes to everything from opening times and emergency messaging, to reporting thresholds, whispers and routing. 

Secure and traceable

Role-based permissions ensure that only the right people have access to specific settings and all changes are fully audited. 

A tale of two call centres

Watch Anana Mission Control take on Rex the Dinosaur.

 

 

 

 

Related case studies 

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