Enhanced Dashboards

Historic reporting and dashboards are both powerful business tools. Imagine how much more powerful they would be if they worked together.

Standard Genesys solutions allow you to view historic or real-time metrics. So, you can see what is happening in your contact centre as it happens, or look back at what happened earlier in the day, or the previous day, week or month. Anana Enhanced Dashboards take this a step further, allowing you to view both datasets together, at the same time.

Make informed decisions, quickly
The ability to make a direct comparison between real-time and historic data makes it easy for managers and supervisors to identify trends and make informed decisions, quickly.

Overview and drill down
Anana’s Enhanced Dashboards provide users with an overview of all contact centre activity and give them the ability to drill down into specific details based on: interactions by media type, status, handling times, agent activity and customer journeys.

Share data, anytime anywhere
Clear, concise illustrations with interactive graphics make complex data simple to interpret, navigate and share. All visualisations can be viewed on any device, including smart phones and tablets, anytime, anywhere.

 

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