Interactive Voice Response

For most large enterprises Interactive Voice Response (IVR) is the first interaction with the customer, so it’s critical to get it right. You never get a second chance to make a first impression.


Anana’s advanced Interactive Voice Response (IVR) solution enables new and powerful voice self-service applications. Allowing your business to offer consistent and high-quality customer care, drive new revenue streams, and reduce customer service costs.

Engineered for tomorrow
IVR is not a new technology; it has been around since the 1980’s. But, a lot has changed over the last 30 years. Anana is a leading provider of next generation IVR solutions; replacing and updating aged, inappropriate, and badly designed applications with solutions that are not only more intuitive and responsive, but also easier to configure and simpler to use.

Designed to deliver
Traditionally IVR applications are 80% engineering and 20% art. Anana takes the opposite approach. We have created a comprehensive range of best practice IVR templates that require minimal engineering. So we can concentrate on the most important thing of all – the art of delivering an exceptional experience, for each and every customer.

Right first time, every time
Integrating IVR solutions with business-intelligence, previous caller interactions and business-rules, ensures that every customer interaction is handled by the right person, at the right time, with all the information they need - right there in front of them.

Millions of satisfied customers
Anana has delivered some of the largest and most complex IVR applications in the UK, for customers ranging from EE to Xerox. Every week our solutions handle over a million calls; reliably and extremely efficiently.

 

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