Identifying and validating customers is essential when you’re dealing with confidential information. However, taking name, address and account details can be a time consuming and laborious process, while having to remember a growing list of passwords is a major source of irritation for many customers.
Anana’s advanced Voice Biometrics Solution automatically verifies a customer’s identity based on their own unique voice print. So, there is no need for them to remember a password or restate their details if they are transferred to a different department. To create a voice print the customer simply needs to repeat the same phrase several times, for example ‘my voice is my password’.
Active or passive
Anana’s voice prints are very flexible and can be used for either active or passive authentication. Whatever suits your business, or more importantly your customers. Active verification requires the customer to repeat the phrase that was used to create their voice print. While, passive verification checks the customers voice against their voice print, in the background, during the first few seconds of their conversation with an agent.
Whereas address details can be copied, and passwords hacked, every person’s voice is unique. So, Anana Voice Biometrics not only enhances the customer experience, but also greatly reduces the risk of fraud and identity theft.
Anana’s Voice Biometrics is a major step forward, not just in security, but also in customer experience.
To find out how we can help you transform your customer experience, simply fill in your details below.