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Your Challenges

Tell us what challenge you need to overcome and we'll provide you with a best practice solution, tailored to meet your exact requirements. Select an option from below and see how we can solve your challenge.

  1. Omnichannel customer experience
  2. CX industry best practice
  3. E-commerce
  4. Efficiencies through self-service
  5. Workplace optimisation
  6. Optimising Genesys environment

Excellence in Omnichannel customer experience

“I want to offer my customers the best Omnichannel experience, but I’m not sure where to start.”

Solution?

Anana Accelerate

“I want a cloud based Omnichannel customer experience solution.”

Solution?

Anana Cloud CX

“I’m looking for the quickest, easiest way to add web chat journeys to my website.”

Solution?

Anana Mission Control

“I want to route and handle post correspondence as efficiently as digital communications.”

Solution?

Anana Whitemail Channel

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CX industry best practice

“I want to make sure my contact centre is using industry best practice and delivering outstanding CX.”

Solution?

Anana Consultancy Services

“I need the best omnichannel CX solution that is quick, easy and cost effective to implement.”

Solution?

Anana Accelerate

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Increase sales through e-commerce

“I want to increase my online sales”

Solution?

Anana Omnimodal

“I want to integrate IBM e-commerce with my omnichannel contact centre.”

Solution?

IBM E-Commerce Integration

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Efficiencies through self-service

“I want to reduce customer interactions with agents. ”

Solution?

Interactive Voice Response

“I want reliable ID&V to authenticate callers before they speak to an agent.”

Solution?

Voice Biometrics

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Business insight and workplace optimisation

“I want to know why customers are calling and how their calls are being handled.”

Solution?

Interaction Analytics

“I want to maximize the efficiency of my workforce across all channels.”

Solution?

Enterprise Workload Management

“I want an easy way to display contact centre metrics.”

Solution?

Enhanced Dashboards

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Optimising your Genesys environment

“I want my operators to be able to make simple changes to Genesys without specialist IT support.”

Solution?

Anana Mission Control

“I want a quick and easy way to identify customers with shared phone numbers and email addresses.”

Solution?

Anana ID&V

“I want to know that changes made in a non-production Genesys environment will work in a production environment.”

Solution?

Anana Environment Validator

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What makes us different? 

Our unique approach enables us to create a ‘best practice’ environment in a fraction of the time, freeing up time and resources for innovation. We will work with you, not just for you, drawing on experience gained from delivering award winning customer experience solutions for industry-leading brands.

More about our approach

Your Options

Our solutions can be delivered on-premise using your equipment and software or off-premise via the Anana Cloud.

Contact us

To find out how we can help you transform your customer experience, simply fill in your details below.

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