Award Winning Solutions

Customer Innovation Awards Winner 2012

Innovation Leaders

Industry leading Innovation in

Integrated Customer Service

Genesys Partner of the Year Award 2011 for Innovation

Solutions for Carriers and Service Providers

Applications to generate revenue and reach mass-consumer markets

Contact Centre Solutions

Anana is a major driving force for customer service in the digital age. We thrive in digital and social strategy for forward-thinking brands, driving contact centres from a traditional support role to be an effective spearhead of 21st century digital customer engagement.

We are an award winning solutions innovator, with a heavy focus on digital, mobile, social and multi-channel contact centres, founded upon many years of deployment and operational experience with large scale integrated voice and interactive voice response solutions.

Using Anana consulting, professional, engineering and development services and our innovative solutions based approach, banks, major service providers and top-tier retailers are transforming their traditional call centres.

Applications Innovation

Anana is a specialist integrator and solutions developer of leading solutions for modern telecommunications network service providers. We provide extremely innovative solutions for IMS and next-generation networks. Our applications are specifically designed to thrive in mass-market high volume based service provider contexts, where they drive subscriber revenues through enhanced services and revenue generating applications.

We are the lead application development partner to Alcatel-Lucent's IMS division and developed and showcased the first ever 4G-LTE enabled mash-up applications that mixed social-media with the dial tone, telephone conferencing triggered by Facebook posts, call control at an end user application level and much more.